SUPPORT
Customer Support
To ensure delivery of high quality, reliable, satellite solutions MEASAT has formed two groups to provide technical support:
Customer Engineering Group
The MEASAT Customer Engineering Group was formed to assist new and existing customers in understanding how satellites can support their business. The group is also responsible for the development of innovative satellite network solutions that provide the most robust communications services, at the lowest cost.
The Customer Engineering Group, based in our corporate headquarters, is trained across key communications technologies. All MEASAT customers are allocated a Senior Customer Engineer to oversee their use of the MEASAT satellite network. The Engineer will undertake regular customer visits, as well as provide additional support via telephone and email.
Network Management Centre
The MEASAT Network Management Centre (“NMC”) was formed to continuously monitor customer traffic carried on the MEASAT network and provide emergency customer support. Located at the MEASAT Teleport and Broadcast Centre in Cyberjaya, the MEASAT NMC operates a 24 x 7 customer hotline:
24-hr Hotline
: +60(3) 8213 2288
The NMC operates a state-of-the-art Carrier Monitoring System to automatically monitor all customer traffic to ensure carriers are operating within parameters. By monitoring the performance, the NMC will be able to proactively address potential interference issues.
While all MEASAT satellites are fully coordinated with the ITU and afforded full protection against harmful interference from other satellite systems, such interference does unfortunately occasionally occur. To minimize disruption to customer traffic, the MEASAT NMC has in place full detailed processes to deal with such events seamlessly.
For more information on the support offered by MEASAT, get in touch with us >
Azimuth and Elevation
The azimuth and elevation angles of an earth station are essential parameters required to enable the main beam axis of the ground antenna to be pointed directly towards the satellite in the geostationary orbital arc. For satellites operating at inclined orbit, the tool provided will not be applicable.
If the country or city of choice is not available in the selection, you may directly key in the location’s longitude and latitude (if known) in their respective boxes.
Sun Outage Prediction
Sun outage occurs when the earth station, satellite and the sun are aligned resulting in an increase in the receiving ground station’s system noise temperature and a degradation in satellite receive signal. Sun outages occur twice a year during Vernal and Autumnal Equinox, each occasion for a few consecutive days and each day for a short amount of time. The predicted duration of the outage mainly depends on the frequency of operation, receiving antenna size, and the location of the earth station. As this is a prediction, the actual outage duration may differ. For satellites operating at inclined orbit, the tool provided will not be applicable.
Documentation
To ensure the optimum performance of each satellite, MEASAT requires the customers to test and register their equipment and links. The Satellite User Handbook details the Ground Station Verification Tests (GSVT) and Satellite Access Procedures (SAP) required.
The handbooks are password protected and are restricted to authorized customers only.
| Satellites User Handbooks | Size | Download | |
|---|---|---|---|
| MEASAT-3b | 428KB |  |
|
| MEASAT-3d | 706.9KB | |
MEASAT Access Programme
To assist cable and Direct-to-Home Pay Television Operators to access the rapidly growing video neighbourhood at MEASAT satellites, MEASAT has introduced the MEASAT Access Program. Under this program, Pay TV operators operating under 91.5°E’s footprint can apply for a Television Receive Only (“TVRO”) antenna to access the distributed channels.
To apply for a TVRO antenna to access the neighbourhood, please complete and submit the following form to us. Terms and conditions apply.
Video Neighbourhood
Select Channel Carrier
| Platform | Channel Name | Video Encryption | Video Format | Downlink Freq (MHz) |
Pol (V/H) | Beam | ||||
|---|---|---|---|---|---|---|---|---|---|---|
 |
MFM TV | Free-to-air |
MPEG-4/ DVB-S2 8PSK 2/3 2.111 Msym/s |
4016.1 | V | AFRICASAT-1a Global |
Video Neighbourhood
Select Channel Carrier
| Platform | Channel Name | Video Encryption | Video Format | Downlink Freq (MHz) |
Pol (V/H) | Beam | ||||
|---|---|---|---|---|---|---|---|---|---|---|
 |
UNTV | Free-to-air | MPEG-2/ DVB-S QPSK 3/4 4.29 Msym/s |
3705.00 | H | MEASAT-3a Global |
||||
 |
TOP | Viewcrypt | MPEG-2/ DVB-S QPSK 3/4 2.86 Msym/s |
3710.00 | H | MEASAT-3a Global |
| Platform | Channel Name | Video Encryption | Video Format | Downlink Freq (MHz) |
Pol (V/H) | Beam | |||
|---|---|---|---|---|---|---|---|---|---|
 |
AS Prima AS Ria |
Conax | MPEG-4/ DVB-S2 QPSK 3/4 11.333 Msym/s |
3727.80 | H | MEASAT-3a Global |
|||
 |
& TV & Pictures Zee Cafe Zee Action Zee Anmol Zee Cinema Asia Zee TV India Zee Bollywood Zee Business Zee News Zee Zest Zing Asia |
Conax | MPEG-4/ DVB-S2 8PSK 5/6 29.7 Msym/s |
3760.00 | H | MEASAT-3a Global |
|||
 |
CBeebies Asia DreamWorks Asia Outdoor HD |
Power Vu Irdeto |
MPEG-4/ DVB-S2 8PSK 5/6 29.72Msym/s |
3880.00 | H | MEASAT-3a Global |
|||
|
Celestial Movies Indonesia Crime & Investigation HD History HD Lifetime HD KIX HD Max International Max Middle East SAB International Set International Set Middle East |
Irdeto Power Vu Irdeto Power Vu |
MPEG-4/ DVB-S2 8PSK 5/6 29.7 Msym/s |
3960.00 | H | MEASAT-3a Global |
|||
|
Rock Action Rock Entertainment My Cinema Motorvision TV ZooMoo Asia Celestial Classic Movies Celestial Movies Korea CM Pinoy Colors Miao Mi Thrill Zee Bangla |
Irdeto
Conax |
MPEG-4/ DVB-S2 8PSK 5/6 29.7 Msym/s |
4000.00 | H | MEASAT-3a Global |
|||
 |
Baby TV HD sky NEWS HD Fight Sports HD |
Viaccess | MPEG2&4/ DVB-S2 8PSK 5/6 28.6 Msym/s |
4040.00 | H | MEASAT-3a Global |
|||
|
Insight UHD Jibek Jolly Hits Hits Movies SPOTV SPOTV2 English Club TV |
Conax Free-to-air Irdeto Conax Viaccess |
MPEG-4/ DVB-S2 8PSK 5/6 30 Msym/s |
4120.00 | H | MEASAT-3a Global |
|||
 |
TVK (Cambodia) |
|
MPEG-4/ DVB-S2 8PSK 3/4 4.166 Msym/s |
4144.00 | H | MEASAT-3a Global |
|||
|
Global Trekker AS Warna |
Viaccess Conax |
MPEG-4/ DVB-S2 8PSK 3/4 25.25 Msym/s |
4162.00 | H | MEASAT-3a Global |
|||
|
BBC CBeebies HD BBC Earth BBC Lifestyle HD BeIN Sports 1 BeIN Sports 2 BeIN Sports 3 Da Vinci Learning Asia HD Techstorm VOA Asianet VOA Global |
PowerVu
Irdeto |
MPEG-4/ DVB-S2 8PSK 5/6 29.7 Msym/s |
4120.00 | V | MEASAT-3d Global |
|||
|
Animax Asia HD Animax Taiwan HD AXN PH HD AXN TW HD GEM One HD Animax PH AXN PH GEM PH |
PowerVu | MPEG-4/ DVB-S2 8PSK 5/6 29.7 Msym/s |
4160.00 | V | MEASAT-3d Global |
Video Neighbourhood
Select Channel Carrier
| Platform | Channel Name | Video Encryption | Video Format | Downlink Freq (MHz) |
Pol (V/H) | Beam | |||
|---|---|---|---|---|---|---|---|---|---|
 |
MCPC | Videoguard | MPEG-4/DVB-S2 8PSK 3/5 30.0 Msym/s |
12,317 | V | MEASAT-3a Malaysia |
|||
|
MCPC | Videoguard | MPEG-4/DVB-S2 8PSK 3/4 30.0 Msym/s |
12,477 | V | MEASAT-3a Malaysia |
|||
 |
MCPC | Conax | MPEG-4/DVB-S2 8PSK 2/3 31.0 Msym/s |
12,396 | H | MEASAT-3a Indonesia |
|||
|
MCPC | Conax | MPEG-4/DVB-S2 8PSK 2/3 31.0 Msym/s |
12,436 | H | MEASAT-3a Indonesia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,732 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,772 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,812 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,852 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,892 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
10,932 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
11,482 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
11,522 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
11,642 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 QPSK 7/8 30 Msym/s |
11,682 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 3/4 30 Msym/s |
11,775 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 3/4 30 Msym/s |
11,815 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 QPSK 7/8 30 Msym/s |
11,855 | V | MEASAT-3b Malaysia |
|||
|
MCPC | Videoguard | MPEG 4/DVB-S2 8PSK 5/6 30 Msym/s |
11,935 | V | MEASAT-3b Malaysia |
|||
 |
MCPC | Irdeto | MPEG-4/DVB-S 8PSK 3/4 34 Msym/s |
12,276.5 | H | MEASAT-3b India |
|||
|
MCPC | Irdeto | MPEG-4/DVB-S QPSK 5/6 30 Msym/s |
12,316.5 | H | MEASAT-3b India |
|||
|
MCPC | Irdeto | MPEG-4/DVB-S QPSK 3/4 32 Msym/s |
12,436.5 | H | MEASAT-3b India |
|||
|
MCPC | Irdeto | MPEG-4/DVB-S QPSK 5/6 32 Msym/s |
12,563 | V | MEASAT-3b India |
|||
|
MCPC | Irdeto | MPEG-4/DVB-S QPSK 5/6 32 Msym/s |
12,603 | V | MEASAT-3b India |
|||
|
MCPC | Irdeto | MPEG-4/DVB-S QPSK 5/6 32 Msym/s |
12,643 | V | MEASAT-3b India |
Calculate Azimuth and Elevation
Sun Outage Prediction
