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The MEASAT Network Management Centre (NMC) was formed to continuously monitor, customer traffic carried on the MEASAT network and provide emergency customer support. Located at the MEASAT Teleport and Broadcast Centre in Cyberjaya, the MEASAT NMC operates a 24 x 7 customer hotline:
The NMC operates a state-of-the-art Alcatel Carrier Monitoring System to automatically monitor all customer traffic to ensure carriers are operating within parameters. By monitoring the performance, the NMC will be able to proactively address potential interference issues.
While all MEASAT satellites are fully coordinated with the ITU and afforded full protection against harmful interference from other satellite systems, such interference does unfortunately occasionally occur. To minimize disruption to customer's traffic, the MEASAT NMC has in place full detailed processes to deal with such events seamlessly.
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